Help Center

Using NFC (Near Field Communication) technology, uBump is able to communicate with phones that are held close to it (between 0 and 3 inches). The uBump sends a notification to the phone which, when tapped, opens your uBump profile containing all the information you choose to share! 

Only phones that support background NFC reading can connect with uBump. For more information on supported devices, click here.

If this is your first uBump, you will need to create your uBump profile. To do this follow the steps below:

1. Hold your uBump near the top of your phone. If done correctly, you should see a notification pop up with a link (ubump.co).
2. Follow the link to sign up.

If you already have a uBump profile, follow the steps below:

1. Login to your uBump profile.
2. Hold your uBump near the top of your phone.
3. Follow the notification and you will be sent to the activation page.
4. Tap "Activate"!

As many as you want! You can add unlimited links to your profile and you can have multiple links of the same type. For instance, you can setup a profile with two or more Instagram account links.

Yes! We provide multiple default profile themes to choose from and you can create your own themes.

Shipping times:

• Domestic orders take 1-3 business days. Please allow up to 3 days processing time.
• We ship with USPS First-Class Mail.
• Shipping times may vary depending on location, shipment method and other factors.

Yes, we do! 

Please note, if your order is shipping outside of the US, you are likely to be charged customs fees (taxes, duties, processing fees, etc.) before delivery can be completed. The shipping charges applied to your order do not include customs fees. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us. If you refuse to pay the customs fees when your order arrives, the shipment will be returned.

Unfortunately we are unable to estimate customs fees, taxes, duties, etc. The delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, please be aware that some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.

Please be familiar with the customs charges in your country before you order.

Your 100% satisfaction is important for us. If you would like a refund, please contact help@ubump.co and provide a brief explanation of the problem within 48 hours of delivery.

• We have the discretion to grant a refund (including the refund method), credit your account, or replace a defective product.
  
• If a product gets damaged or was faulty upon a delivery, we will be glad to replace it.
• In order to request a refund, credit, or replacement, please send a photograph and brief explanation of the problem to help@ubump.co within 48 hours of delivery.